Laboratory Support Services
Reliable, compliant, and scalable support for laboratories – from day‑to‑day operations to audit readiness. Our on‑site teams take over non‑core tasks, standardise processes, and keep your scientists focused on research.
What we do for you
With our Lab Services, ISS takes over all tasks around laboratory supply and waste management—and, if desired, selected administrative duties. Our embedded teams run these non-core workflows end-to-end so your scientists can focus on research, quality, and innovation.
ISS is ISO 9001:2015 certified and operates a dedicated GMP/GDP Pharmaceutical Quality Management System (PQMS) built for regulated life-science environments. Our procedures are designed to meet applicable FDA and EU standards as well as your site-specific requirements. The result: measurable relief for your lab staff, cost-efficient and task-based support, and audit-ready documentation from day one.
GXP
ready processes
+15%
scientist time released
24/7
on-call options
>98%
SLA‑on‑time for tasks
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Lab waste: collection, transport, testing, labelling, storage, disposal partner management
Solvents management
Pump station: inspection, maintenance, cleaning, repair
Waste room ops, disposal company coordination, invoicing, advice
Sterilisation, labelling & disposal of BSL waste
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LN2 management (levels, safety, logistics)
Supplier management
Gas and dry ice supply
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Calibration coordination for laboratory equipment
Media preparation (buffers, plates, solutions)
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Glassware collection and return
Autoclaving: load, sterilise, prepare
Maintenance: washing machines & autoclaves
Validation & documentation
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Temperature control of cooling units
Level control of LN2 containers / storages
Temperature & CO2 control of incubators
Eye showers control & management
Gas management checks
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End‑to‑end asset management across shared and dedicated labs
Quotations, orders, and scheduling coordination
Supplier selection, onboarding, and performance management
Lifecycle tracking (installation, qualification, retirement)ription text goes here
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Incoming goods inspection
Registering chemical deliveries
Storage location selection & put‑away
Stock management and replenishmenttext goes her
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Support & maintenance of laboratory equipment in shared labs
On‑site lab support and coordination
User & tenant support (first‑line)
Dangerous goods officer / Safety officer functions
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Kanban management
Warehouse management
Consumables management
Hazardous substances management
What we deliver
A modular service catalogue that you can combine into the operating model you need.
Talk to our Lab Support experts
Share your lab footprint and priorities. We respond within one business day.